Availability of Items
All items available from us are exclusively stocked at our company location near Frankfurt am Main. The items listed on our online shop are in stock and can be dispatched quickly. Apart from unfortunate stock shortages, we only declare items as available if they are truly in our inventory.
Shipping & Package Transit Time
After the package is dispatched and handed over to DHL, it quickly arrives at a DHL package center located just a few kilometers away from our company location. Packages sent by us are therefore on the conveyor belt shortly thereafter and get distributed. The transit times for our dispatched packages are consequently very short, even with standard shipping. Well over 80% of our national shipments reach the recipient overnight, with DHL specifying a transit time of 1 to 2 business days for national package deliveries. International shipments naturally require more time, with a transit time of 2 to 3 business days for packages traveling from Germany to Austria. Express Shipping is possible if the order is placed and paid for on a business day (Mon – Fri) by 2:00 PM. The transit time for express shipments is one day, with delivery usually taking place on the next business day before 6:00 PM. If shipping occurs on a Friday, Saturday delivery cannot be guaranteed.
Partial & Back Orders
In the event of a rare stock shortage causing a purchased item to not be immediately dispatched, we carry out a partial delivery and promptly send the missing item free of charge, or we dispatch the complete order as soon as all items are ready for shipping. If the resending of a missing item takes too long or the missing part is no longer needed, we are happy to remove the resending from our system after a brief consultation or request and promptly refund the value of the product that was not delivered.